1. Who We Are

Angus & Davey Locksmiths
Sole Trader Business
Email: info@angusdaveylocksmith.co.uk

We operate as a mobile locksmith service within the UK.

2. What Information We Collect

We may collect the following information when you contact us:

  • Your name

  • Your phone number

  • Your email address

  • Your property address (where work is required)

  • Details about the work you require

We do not collect sensitive personal data.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide locksmith services

  • Issue quotes or invoices

  • Arrange appointments

  • Maintain basic business records

We do not sell or share your data for marketing purposes.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to provide services you request

  • Legitimate interests – to operate and improve our business

  • Legal obligation – to maintain financial records where required

5. Data Storage & Security

Your data may be stored securely in:

  • Email systems

  • Accounting software

  • Secure mobile devices

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

6. How Long We Keep Your Data

We retain customer information only for as long as necessary:

  • Enquiry data: up to 12 months

  • Invoice and financial records: up to 6 years (for tax/legal requirements)

7. Website Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Ensure the site functions properly

  • Analyse website traffic

  • Improve user experience

You can manage your cookie preferences using the cookie banner displayed on our website.

Squarespace may collect anonymised analytics data on our behalf.

8. Third-Party Services

Our website is hosted by Squarespace.
Squarespace may process limited data in accordance with their privacy policy.

We do not share your data with third parties except where required to deliver our services or comply with the law.

9. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Object to certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:

info@angusdaveylocksmith.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website